Terms of use and sale

  • TERMS OF USE AND TERMS OF SALE OF THE WEBSITE WWW.SALONOU.COM

  1. General Information

Welcome to www.salonou.com.

Salonou sp. z o.o. (“Salonou“) ensures the functioning of websites and provides services when you visit the www.salonou.com (“Website“), make purchases via Website, use Salonou’s services (collectively “Salonou’s Services“). Please read our Privacy Policy, our Cookie Information and our FAQ for information on how your personal data is collected and processed through Salonou’s Services. Salonou provides Salonou’s Services and sells goods under the conditions set out on this website.

  • Accuracy, completeness, and timeliness of information on this site

All content on this Website is the exclusive
property of Salonou, its licensors or content providers and is protected by
copyright, trademark and other applicable laws.

It is forbidden to use the content and files
posted on the Website (in particular photos and descriptions of products
processed by Salonou) without the prior consent of Salonou or persons having
the right to use them.

  • Conduct on the Website

Some features on this Website may require use
of a password provided by Salonou. You agree that you will be responsible for
any and all statements made, and acts or omissions that occur, through the use
of your password. If you have any reason to believe or become aware of any
loss, theft or unauthorized use of your password, notify Salonou immediately. Salonou
may assume that any communications Salonou receives under your password have
been made by you unless Salonou receives notice otherwise.

  • Features and functionality provided
    by third parties; third party items

Salonou is not liable for the third party content or the acts or
omissions of third party providers and that any claims available shall be
brought against third party not against Salonou.

  • Jurisdiction and applicable law

In the event of a dispute on the basis of a
concluded sales agreement or service agreement, the parties will endeavor to
resolve the case amicably. The law applicable to any dispute arising under
these Terms of Use and Terms of Sales is Polish law and the jurisdiction of
Polish courts competent for the registered office of Salonou.

If you are a consumer who is permanently
resident in the European Union, you also have the protection granted pursuant
to the mandatory provisions of the law of the country of your residence.

  • How to contact us

If you have any questions or comments
about these Terms of Use and Terms of Sale, please contact us by emalling us at: salon@salonou.com; writing to: Salonou sp. z o.o., Riverside Park, Fabryczna 5A, 00-446 Warsaw, Poland.

  1. Terms of Use
  2. Scope of application

These Terms of Use apply to the Salonou’s
Services.

  • Changes to these Terms of Use

Salonou reserves the right, at its sole
discretion, to change, modify, add or remove any portion of these Terms of Use,
in whole or in part, by posting revised Terms of Use on the Website. It is your
responsibility to check periodically for any changes we make to the Terms of
Use. Your continued use of the Website after any changes to the Terms of Use or
other policies means you accept the changes.

In the event we make material changes to
the Terms of Use, notice of the changes will be posted on the homepage of this
Website and the revised terms will take effect thirty days after their
publication on the Website.

  1. Terms of Sale
  2. Scope of application

These Terms of Sale apply to the sale of
products by Website to you. Terms of Sale do not apply to Salonou’s Services
offerings. Please read the following terms carefully before placing your order
with Website.  By placing an order with Webiste,
you agree to be bound by these terms.

  • Sales Agreement

The order you place is for Salonou an offer to
purchase the product(s) specified in your order. When you place an order for a
product offered by Website, we will send you a message confirming receipt of
your order and containing detailed information about your order (“Notification“). The Notification
confirms that Salonou has received your order. It is not a confirmation of Salonou’s
acceptance of the offer to purchase the ordered product. Salonou accepts your
purchase offer and concludes a sales contract for the product you have ordered
when Salonou’s sends the product to you and sends an email confirming that Salonou
has shipped the product to you (“Shipment
Confirmation
“). If Salonou ship your order in more than one shipment,
you may receive a separate Shipment Confirmation for each shipment, and each
Shipment Confirmation and shipment will constitute a separate sales agreement
for the product(s) of the specific Shipment Confirmation between Salonou and
you.

You agree to receive sales invoices in
electronic form. Electronic invoices will be made available in PDF format.

  • Right to withdraw from the Sales
    Agreement

You have the right to withdraw from the sales
agreement without giving a reason within 14 days of taking possession of the
purchased goods (and if the contract concerns the delivery of products in the
form of several partial deliveries, several batches or pieces of goods – from
the receipt of the last of these products, batches or pieces) you or a third
party you indicate (except for the transport service provider).

In order to exercise the right of withdrawal,
you must inform us of your intention to cancel your order. The order
cancellation notification should be sent to the e-mail address:
salon@salonou.com.

  • Effects of the withdrawal of the
    Sales Agreement

In the event of withdrawal from the Sales
Agreement, we refund all payments received from you for the purchased goods,
excluding delivery costs according to the cheapest of our standard delivery
options. Reimbursement is made without undue delay and, except in the
situations described below, no later than 14 days from the date we receive your
notice of withdrawal. The amount of the payment is refunded in the same way as
the payment for the sale transaction was made, unless you explicitly agree to
another way of making the refund. In any event, you will not incur any fees for
such reimbursement. Please be advised that we may suspend the reimbursement of
the payment until we receive the return shipment or provide us with
confirmation of its shipment, whichever comes first.

  • Complaint

You can file a complaint about a product that
has been found to be defective or is incompatible with Salonou’s offer,
demanding free repair or price reduction, or withdrawing from the purchase.
Only product defects not presented in the Offer are subject to complaint.

In order to make a complaint about a product,
the buyer sends a complaint to the e-mail address: salon@salonou.com

In order to make an effective complaint, it is
necessary to check the item in the presence of the courier and write down a
damage report

  • Prices

All prices are in US dollars and include VAT calculated at the current
rates.

  • Payment processing

We accept payments by Visa and Mastercard and e-transfers. Payments are
made via a secure and encrypted connection, through a payment provider […]

  • Shipment

Unless otherwise agreed, the purchased goods
are delivered to the delivery address you specify. On the Website you will find
information on the availability of specific products sold by Salonou (for
example, on the page containing detailed information about the product). All
information on the shipment or delivery of goods is only indicative information,
contains estimates and does not specify binding or guaranteed shipping or
delivery dates, unless otherwise indicated in the shipping options.

If Salonou is unable to deliver the goods to
you due to your absence at the address you specify, despite having provided you
with a sufficient advance notice of the planned delivery, you will be charged
for the costs of the failed delivery.

  • Customs tax and customs clearance

For products from Salonou with a place of
delivery outside the European Union, you may be required to pay the appropriate
import fees and taxes, which are collected when the shipment arrives. All
additional costs of customs clearance are covered by you; Salonou has no
influence on such costs. Customs policy may vary from country to country, so it
is recommended that you contact your local customs office for additional
information. In addition, when placing an order with Salonou, you are treated
as an importer of specified goods, obliged to meet all legal requirements in
force in the country in which you collect them. We attach great importance to
protecting your privacy and draw the attention of our international customers
that international shipments can be opened and controlled by the appropriate
customs authorities.

  • Changes to these Terms of Sale

Salonou reserves the right, at its sole
discretion, to change, modify, add or remove any portion of these Terms of Sale,
in whole or in part, by posting revised Terms of Sale on the Website. It is
your responsibility to check periodically for any changes we make to the Terms
of Sale. Your continued use of the Website after any changes to the Terms of Sale
or other policies means you accept the changes.

In the event we make material changes to
the Terms of Sale, notice of the changes will be posted on the homepage of this
Website and the revised terms will take effect thirty days after their
publication on the Website